Return Policy

At Super Saver Luxury Ecom, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return process to ensure a smooth experience. Please read the details of our return policy below.

Return Window

You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in resellable condition. Certain products, such as personalized or perishable items, are not eligible for return unless they are defective or damaged upon arrival.

How to Return an Item

To initiate a return, please contact our customer service team at info@supersaverluxuryecom.com or call us at +1 209-483-2167. Be sure to include your order number, a description of the item you wish to return, and the reason for the return. Our team will provide you with further instructions and a return authorization if necessary.

Return Shipping Costs

You will be responsible for the cost of return shipping unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure that your returned items are received safely.

Refunds and Exchanges

Once we receive your returned item and inspect its condition, we will process your refund to the original payment method. Please note that it may take several business days for the refund to appear in your account. If you prefer to exchange an item, we will process the exchange as soon as the return is confirmed and the item is in stock.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue by offering a full refund, replacement, or exchange. In such cases, we will also cover the return shipping costs.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personal care items (unless unopened)

For any further questions regarding our return policy, please feel free to contact us directly. We are here to assist you and ensure you have a pleasant shopping experience.

Contact Us

For any inquiries or assistance with returns, please contact us at:

• Email: info@supersaverluxuryecom.com
• Phone: +1 209-483-2167
• Address: 2934 Dennison Street, Stockton, CA 95219

We appreciate your business and are committed to providing excellent customer service!